How can we help?
Search our help articles or browse by category below.
Getting Started
Connect your account, set your tone, and send your first AI reply.
AI Inbox
How AI replies, tone matching, and saved replies work.
Fan CRM
Organize VIPs, high spenders, and notes on every fan.
Automation
Build follow-ups, welcome flows, and re-engagement sequences.
Billing & Plans
Manage your subscription, upgrade plans, and view invoices.
Account & Security
Password resets, two-factor login, and keeping your account safe.
Quick answers
Yes. AsheFlow learns your tone and voice from your past messages and lets you fine-tune it in Settings.
Absolutely. You can review, edit, or approve every AI-generated reply before it goes out, or let trusted automations run on their own once you've configured them.
Head to Automation in your dashboard, choose a template like Welcome Flow or Follow-up, and customize the trigger, delay, and message — no code required.
Fan CRM automatically tags fans as VIP, High Spender, or Regular based on activity. You can also filter and tag manually from the Fans page.
Yes, you can upgrade, downgrade, or cancel at any time from Settings. Changes take effect at the start of your next billing cycle.
Yes. Your data is encrypted in transit and at rest with 256-bit encryption, and it's never sold or shared with third parties.
Still need help?
Our team is a message away and usually replies within one business day.